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Blog

Rubbing your customers up the right way

29 Apr 2016   |   0 Comments

Here at CDS, we pride ourselves on exceptional customer service: it is at the forefront of our daily activity. Customising our services to our clients’ needs is the key to our success; after all, everybody is different. Our sole aim is to make the task of ordering searches easier than ever.

Each one of our customer likes to work differently. We are always listening whether during face to face meetings, over email, on phone calls, at conferences or during webinars.  Our sales team ensure that they meet new clients before they sign them up so they are able to discuss their needs. They provide a sterling service and are able to communicate all feedback to ensure we are continually developing and reaching new highs.

A happy team means a happy workplace. Everyone loves what they do and likes coming to work which means we all work hard to offer the best service we can. We continually invest in training ensuring best practice and personal development. Companies that have engaged employees have a 2.6% growth rate compared to those whose staff are disinterested. Furthermore praising staff for excellent work is a must. Our CDS Star Award Scheme is an internal reward system where we encourage staff to nominate one another for exceptional practice. This has recently been extended out to clients who can also now put our staff forward for superb customer service.

Our reputation precedes us and has been built around an exceptional level of service and quality of products that are delivered to meet all our client’s needs and requirements. We have a number of client testimonials on our website testifying that we are accurately, reliably and professionally supporting the industry. Contact us today and let us show off our customer service to you.

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